Français (Belgique)
Nederlands (België)General Terms and Conditions
Article 1. General
These terms of sale apply to all current and future sales agreements of Wijnhuis Bollaert BV, with its registered office at 9820 Merelbeke, Hundelgemsesteenweg 286 and with company number 0435.685.002. The terms of sale also apply whenever an order is placed through the Wijnhuis Bollaert BV webshop via sales@wijnhuisbollaert.be. As soon as the customer enters into a sales agreement with Wijnhuis Bollaert BV, the customer accepts the general terms and conditions as described in this document, as well as all rights and obligations arising from the sales agreement, which may vary per offered product or service. The customer also acknowledges that only the general terms and conditions of Wijnhuis Bollaert BV apply to a sales agreement concluded with Wijnhuis Bollaert BV.
Article 2. Applicability
The general terms and conditions always and exclusively apply to all products and services offered by Wijnhuis Bollaert BV, except in the case of an express derogation, which is the result of mutual agreement and written recording. Express derogations are only valid to replace or supplement the clauses to which they relate. The other provisions of the terms of sale remain fully applicable. If a provision contained in these conditions conflicts with an international treaty, insofar as applicable, a law, regulation or other mandatory regulation, the relevant provision will not be applicable. The invalidity of a provision does not affect the validity of the other provisions of the general terms and conditions, which remain fully applicable. Wijnhuis Bollaert BV reserves the right to modify and/or supplement the general terms and conditions at any time for future provisions. A future amendment will not affect existing agreements.
Article 3. Content
'Content' means all products, texts, images, descriptions and other data mentioned in any communication from Wijnhuis Bollaert BV, including but not limited to emails, websites or catalogs. Wijnhuis Bollaert BV cannot guarantee that the content is free of errors, omissions or typographical errors, or that the information is always up-to-date. Wijnhuis Bollaert BV has the right to adjust, change or remove the content at any time without prior notice. The content of the various communication forms of Wijnhuis Bollaert BV is not binding and is solely intended for informational purposes. All images and photos of products are merely indicative. The settings of the screen on which the customer visits a website or opens emails can cause the colors of the displayed products to deviate. The print rendering of catalogs and related documents can also cause color deviations. The Wijnhuis Bollaert BV website is intended to provide general information to the customer about its products and activities. Wijnhuis Bollaert BV has only an obligation of means with regard to access, the ordering process, delivery or other services. Wijnhuis Bollaert BV cannot be held liable if the website is unavailable for a certain period of time for any reason and gives no guarantee that access to the website is uninterrupted, timely or error-free. Users may view and print the information on the website free of charge for personal use, but not use it for commercial purposes.
Article 4. Offer and order
Orders through the website are deemed to be placed by natural persons for non-professional private purposes. Wijnhuis Bollaert BV undertakes to process the orders placed as long as the stock lasts and within the limitations formulated in these terms and conditions. The order can only be processed if the customer has clearly identified himself/herself. Acceptance of these general terms and conditions is necessary to place an order. Whoever orders declares to know and accept the general terms and conditions of Wijnhuis Bollaert BV. What is not expressly stipulated in these terms of sale is governed by the provisions of Belgian law. Wijnhuis Bollaert BV reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of commercially unacceptable purposes for Wijnhuis Bollaert BV or in case of depletion of the stock of a certain article. Wijnhuis Bollaert BV and the customer expressly agree that electronic means of communication are means by which a valid sales agreement can be concluded. Placing the order implies a payment obligation. The general terms and conditions are always available and can be consulted on the website. The general terms and conditions in effect at the time of the order and/or on the invoice apply to each order. The language of the concluded agreements is Dutch. An order is only final after acceptance of these general terms of sale, the prices and the description of the offer. If anything in the offer or after ordering is unclear, the customer can always contact us by email at sales@wijnhuisbollaert.be or the customer service, which is only accessible by telephone on weekdays, Monday through Friday from 8 a.m. to 6 p.m. at 09 230 70 56.
Article 5. Signature and proof
The customer accepts electronic proof. The customer is solely responsible for the accuracy of all information provided. The final confirmation of the order by the customer is considered as acceptance of the order at the stated price. The customer's confirmation serves as a signature and express acceptance of all transactions via the website.
Article 6. Payment
All product prices are indicated in euros and include 6% or 21% VAT. Transport costs, taxes and other levies are not included, unless stated otherwise or explicitly agreed in writing. Shipping costs are added after placing an order and payment can be made using the options indicated during the ordering process. The applicable prices are the published prices at the time the customer places the order. The customer owes Wijnhuis Bollaert BV the price communicated in the confirmation. Obvious errors in the price quotation, such as evident inaccuracies, can also be corrected by Wijnhuis Bollaert BV after the agreement has been concluded. All offers from Wijnhuis Bollaert BV are free of obligation. Wijnhuis Bollaert BV can change prices at any time without prior notice. Wijnhuis Bollaert BV always retains ownership of all ordered products until full payment of all amounts due under this agreement, regardless of whether delivery has already taken place. Payment must precede delivery.
Article 7. Delivery
Products are only delivered to the countries for which Wijnhuis Bollaert BV accepts the order. The delivery of the ordered item takes place at the address provided by the customer. The chosen delivery option affects the delivery time. Incorrect delivery addresses provided are the responsibility of the customer and may result in additional costs. The stated delivery times are not binding, but are merely given as an indication. Wijnhuis Bollaert BV has the right to make partial deliveries. In case of non-delivery of the goods, any amounts paid by the customer will be refunded without interest or other compensation. The customer is responsible for all additional taxes and levies. Wijnhuis Bollaert BV cannot be held responsible for all fees levied by a third party. Transport and delivery take place at the customer's risk. Wijnhuis Bollaert BV assumes no responsibility for late deliveries due to unforeseen circumstances caused by third parties or for loss, theft or damage during shipment by third parties. No delay in delivery can lead to the termination of the purchase or the payment of damages in favor of the customer, except in case of intentional delay. Wijnhuis Bollaert BV undertakes to package the products to be delivered as carefully as possible to exclude the risk of damage during normal handling. If an order has not been delivered within the indicated time, an investigation is initiated with the shipping company, which may take several calendar days. During this period, no refund or other shipment can be made. To the extent permitted by law, Wijnhuis Bollaert BV is not liable for any losses, costs, liabilities, damages, fines or expenses arising from a delay or failure to deliver.
Article 8. Right of withdrawal for products
Each article ordered via the webshop can be returned or exchanged for another article in the Wijnhuis Bollaert BV store within 14 calendar days. The article must be returned to the store in its original packaging. The customer can also return the article free of charge by mail within fourteen calendar days. The customer must provide the following information: - mention of the date of ordering, date of receipt and date of use of the right of withdrawal - name and address of the customer, correct and complete - signature of the customer. A product must be returned together with a completed and signed return document. In case of return, the customer must contact Wijnhuis Bollaert BV to receive the return form by email. The article must then be packed in the original shipping box and sent together with the return form to the following return address: Hundelgemsesteenweg 286, 9820 Merelbeke. For this purpose, the return label must be affixed to the outside of the box, after which the box must be handed in at the post office. The costs and risk of the return are entirely at the expense of the customer, unless the product was not made or delivered in accordance with the sales agreement. In any case, a return is only accepted if the article is not contaminated and undamaged and is in its original packaging. Special offers are not processed for return. If all conditions have been met, Wijnhuis Bollaert BV will refund the due product amount within 30 calendar days after receipt of the return by bank transfer.
Article 9. Force majeure
Wijnhuis Bollaert BV is not liable for a delay in performance or for non-performance of its obligations due to events outside its normal control, including but not limited to natural disasters, actions by third parties (such as hackers, suppliers, governments, quasi-governmental, supranational or local authorities), riots, civil unrest, war, hostilities, calamities, terrorism, piracy, arrests, coercive measures by a competent authority, strikes and/or lockouts, epidemics, fire, explosion, storm, flood, drought, weather conditions, earthquakes, accidents, mechanical defects, third-party software, disruptions or problems with public utilities, production interruptions, difficulties in supply or shortages of raw materials, labor, energy or transport or delays in transport, work stoppages or other collective labor disputes, which affect either Wijnhuis Bollaert BV or its suppliers, disruptions in the internet, electricity network, e-mail or technology supplied by third parties, government measures and illness, and this even if these events are foreseeable.
Article 10. Intellectual Property Rights
All intellectual property rights and derivative rights remain vested in Wijnhuis Bollaert BV. These intellectual property rights include: copyrights, trademarks, drawings and design rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts. The customer is prohibited from using and/or making changes to the intellectual property rights as described in this article of the general terms and conditions of Wijnhuis Bollaert BV.
Article 11. Processing of customer data (privacy)
When purchasing products, the customer explicitly agrees that his/her personal data may be used for administrative purposes, such as the creation and maintenance of a customer database, the administration of orders, shipments and invoices, and the verification of solvency. The information provided by the customer is necessary for processing and completing orders and invoicing. If this information is missing, the order will inevitably be cancelled. Providing incorrect or false information is considered a violation of these general terms and conditions. By placing an order for a product, the customer data ends up in the customer database of Wijnhuis Bollaert BV. Wijnhuis Bollaert BV will never pass on this personal information to third parties, unless this is explicitly requested by judicial authorities or when it is legally required to do so. The customer also has the right to object free of charge to the processing of his/her personal data for direct marketing initiatives. Only customers who have explicitly given permission for this are included in the Wijnhuis Bollaert BV newsletter. Unsubscribing can be done at the simple request of the customer. The customer has the right to view, modify or have his or her personal information removed. This can be done via sales@wijnhuisbollaert.be or by phone at 09 230 70 56.
Article 12. Defects and complaint handling
The customer undertakes to carefully inspect the products immediately upon receipt. The warranty of Wijnhuis Bollaert BV is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code. Wijnhuis Bollaert BV is only liable for damage resulting from intent or gross negligence. Wijnhuis Bollaert BV is not liable for general or special indirect damage of any kind suffered by the customer. Any problem or defect regarding the delivery of an item, damage or qualitative shortcoming must be reported in writing by email to sales@wijnhuisbollaert.be. Complaints must, in order to be admissible, reach Wijnhuis Bollaert BV: (a) in case of a complaint due to non-conforming delivery, 7 days after delivery and (b) in case of hidden defects, 7 days after discovery of the defect or the moment such discovery could reasonably have occurred. Wijnhuis Bollaert BV undertakes to respond to the complaint within a period of 14 calendar days after written receipt. If the delivery has to be returned to Wijnhuis Bollaert BV, this will be done in the manner mentioned under article 9. Wijnhuis Bollaert BV offers the guarantees provided for by law. Wijnhuis Bollaert BV is not liable for force majeure, accident, misuse or improper handling of an item by the customer. An item with an accepted defect will be replaced or repaired free of charge.
Article 13. Competence and applicable law
Belgian law exclusively applies to all offers and agreements. In the event of a dispute, only the courts and tribunals of the judicial district of Ghent are competent.
Article 1. General
These terms of sale apply to all current and future sales agreements of Wijnhuis Bollaert BV, with its registered office at 9820 Merelbeke, Hundelgemsesteenweg 286 and with company number 0435.685.002. The terms of sale also apply whenever an order is placed through the Wijnhuis Bollaert BV webshop via sales@wijnhuisbollaert.be. As soon as the customer enters into a sales agreement with Wijnhuis Bollaert BV, the customer accepts the general terms and conditions as described in this document, as well as all rights and obligations arising from the sales agreement, which may vary per offered product or service. The customer also acknowledges that only the general terms and conditions of Wijnhuis Bollaert BV apply to a sales agreement concluded with Wijnhuis Bollaert BV.
Article 2. Applicability
The general terms and conditions always and exclusively apply to all products and services offered by Wijnhuis Bollaert BV, except in the case of an express derogation, which is the result of mutual agreement and written recording. Express derogations are only valid to replace or supplement the clauses to which they relate. The other provisions of the terms of sale remain fully applicable. If a provision contained in these conditions conflicts with an international treaty, insofar as applicable, a law, regulation or other mandatory regulation, the relevant provision will not be applicable. The invalidity of a provision does not affect the validity of the other provisions of the general terms and conditions, which remain fully applicable. Wijnhuis Bollaert BV reserves the right to modify and/or supplement the general terms and conditions at any time for future provisions. A future amendment will not affect existing agreements.
Article 3. Content
'Content' means all products, texts, images, descriptions and other data mentioned in any communication from Wijnhuis Bollaert BV, including but not limited to emails, websites or catalogs. Wijnhuis Bollaert BV cannot guarantee that the content is free of errors, omissions or typographical errors, or that the information is always up-to-date. Wijnhuis Bollaert BV has the right to adjust, change or remove the content at any time without prior notice. The content of the various communication forms of Wijnhuis Bollaert BV is not binding and is solely intended for informational purposes. All images and photos of products are merely indicative. The settings of the screen on which the customer visits a website or opens emails can cause the colors of the displayed products to deviate. The print rendering of catalogs and related documents can also cause color deviations. The Wijnhuis Bollaert BV website is intended to provide general information to the customer about its products and activities. Wijnhuis Bollaert BV has only an obligation of means with regard to access, the ordering process, delivery or other services. Wijnhuis Bollaert BV cannot be held liable if the website is unavailable for a certain period of time for any reason and gives no guarantee that access to the website is uninterrupted, timely or error-free. Users may view and print the information on the website free of charge for personal use, but not use it for commercial purposes.
Article 4. Offer and order
Orders through the website are deemed to be placed by natural persons for non-professional private purposes. Wijnhuis Bollaert BV undertakes to process the orders placed as long as the stock lasts and within the limitations formulated in these terms and conditions. The order can only be processed if the customer has clearly identified himself/herself. Acceptance of these general terms and conditions is necessary to place an order. Whoever orders declares to know and accept the general terms and conditions of Wijnhuis Bollaert BV. What is not expressly stipulated in these terms of sale is governed by the provisions of Belgian law. Wijnhuis Bollaert BV reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of commercially unacceptable purposes for Wijnhuis Bollaert BV or in case of depletion of the stock of a certain article. Wijnhuis Bollaert BV and the customer expressly agree that electronic means of communication are means by which a valid sales agreement can be concluded. Placing the order implies a payment obligation. The general terms and conditions are always available and can be consulted on the website. The general terms and conditions in effect at the time of the order and/or on the invoice apply to each order. The language of the concluded agreements is Dutch. An order is only final after acceptance of these general terms of sale, the prices and the description of the offer. If anything in the offer or after ordering is unclear, the customer can always contact us by email at sales@wijnhuisbollaert.be or the customer service, which is only accessible by telephone on weekdays, Monday through Friday from 8 a.m. to 6 p.m. at 09 230 70 56.
Article 5. Signature and proof
The customer accepts electronic proof. The customer is solely responsible for the accuracy of all information provided. The final confirmation of the order by the customer is considered as acceptance of the order at the stated price. The customer's confirmation serves as a signature and express acceptance of all transactions via the website.
Article 6. Payment
All product prices are indicated in euros and include 6% or 21% VAT. Transport costs, taxes and other levies are not included, unless stated otherwise or explicitly agreed in writing. Shipping costs are added after placing an order and payment can be made using the options indicated during the ordering process. The applicable prices are the published prices at the time the customer places the order. The customer owes Wijnhuis Bollaert BV the price communicated in the confirmation. Obvious errors in the price quotation, such as evident inaccuracies, can also be corrected by Wijnhuis Bollaert BV after the agreement has been concluded. All offers from Wijnhuis Bollaert BV are free of obligation. Wijnhuis Bollaert BV can change prices at any time without prior notice. Wijnhuis Bollaert BV always retains ownership of all ordered products until full payment of all amounts due under this agreement, regardless of whether delivery has already taken place. Payment must precede delivery.
Article 7. Delivery
Products are only delivered to the countries for which Wijnhuis Bollaert BV accepts the order. The delivery of the ordered item takes place at the address provided by the customer. The chosen delivery option affects the delivery time. Incorrect delivery addresses provided are the responsibility of the customer and may result in additional costs. The stated delivery times are not binding, but are merely given as an indication. Wijnhuis Bollaert BV has the right to make partial deliveries. In case of non-delivery of the goods, any amounts paid by the customer will be refunded without interest or other compensation. The customer is responsible for all additional taxes and levies. Wijnhuis Bollaert BV cannot be held responsible for all fees levied by a third party. Transport and delivery take place at the customer's risk. Wijnhuis Bollaert BV assumes no responsibility for late deliveries due to unforeseen circumstances caused by third parties or for loss, theft or damage during shipment by third parties. No delay in delivery can lead to the termination of the purchase or the payment of damages in favor of the customer, except in case of intentional delay. Wijnhuis Bollaert BV undertakes to package the products to be delivered as carefully as possible to exclude the risk of damage during normal handling. If an order has not been delivered within the indicated time, an investigation is initiated with the shipping company, which may take several calendar days. During this period, no refund or other shipment can be made. To the extent permitted by law, Wijnhuis Bollaert BV is not liable for any losses, costs, liabilities, damages, fines or expenses arising from a delay or failure to deliver.
Article 8. Right of withdrawal for products
Each article ordered via the webshop can be returned or exchanged for another article in the Wijnhuis Bollaert BV store within 14 calendar days. The article must be returned to the store in its original packaging. The customer can also return the article free of charge by mail within fourteen calendar days. The customer must provide the following information: - mention of the date of ordering, date of receipt and date of use of the right of withdrawal - name and address of the customer, correct and complete - signature of the customer. A product must be returned together with a completed and signed return document. In case of return, the customer must contact Wijnhuis Bollaert BV to receive the return form by email. The article must then be packed in the original shipping box and sent together with the return form to the following return address: Hundelgemsesteenweg 286, 9820 Merelbeke. For this purpose, the return label must be affixed to the outside of the box, after which the box must be handed in at the post office. The costs and risk of the return are entirely at the expense of the customer, unless the product was not made or delivered in accordance with the sales agreement. In any case, a return is only accepted if the article is not contaminated and undamaged and is in its original packaging. Special offers are not processed for return. If all conditions have been met, Wijnhuis Bollaert BV will refund the due product amount within 30 calendar days after receipt of the return by bank transfer.
Article 9. Force majeure
Wijnhuis Bollaert BV is not liable for a delay in performance or for non-performance of its obligations due to events outside its normal control, including but not limited to natural disasters, actions by third parties (such as hackers, suppliers, governments, quasi-governmental, supranational or local authorities), riots, civil unrest, war, hostilities, calamities, terrorism, piracy, arrests, coercive measures by a competent authority, strikes and/or lockouts, epidemics, fire, explosion, storm, flood, drought, weather conditions, earthquakes, accidents, mechanical defects, third-party software, disruptions or problems with public utilities, production interruptions, difficulties in supply or shortages of raw materials, labor, energy or transport or delays in transport, work stoppages or other collective labor disputes, which affect either Wijnhuis Bollaert BV or its suppliers, disruptions in the internet, electricity network, e-mail or technology supplied by third parties, government measures and illness, and this even if these events are foreseeable.
Article 10. Intellectual Property Rights
All intellectual property rights and derivative rights remain vested in Wijnhuis Bollaert BV. These intellectual property rights include: copyrights, trademarks, drawings and design rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts. The customer is prohibited from using and/or making changes to the intellectual property rights as described in this article of the general terms and conditions of Wijnhuis Bollaert BV.
Article 11. Processing of customer data (privacy)
When purchasing products, the customer explicitly agrees that his/her personal data may be used for administrative purposes, such as the creation and maintenance of a customer database, the administration of orders, shipments and invoices, and the verification of solvency. The information provided by the customer is necessary for processing and completing orders and invoicing. If this information is missing, the order will inevitably be cancelled. Providing incorrect or false information is considered a violation of these general terms and conditions. By placing an order for a product, the customer data ends up in the customer database of Wijnhuis Bollaert BV. Wijnhuis Bollaert BV will never pass on this personal information to third parties, unless this is explicitly requested by judicial authorities or when it is legally required to do so. The customer also has the right to object free of charge to the processing of his/her personal data for direct marketing initiatives. Only customers who have explicitly given permission for this are included in the Wijnhuis Bollaert BV newsletter. Unsubscribing can be done at the simple request of the customer. The customer has the right to view, modify or have his or her personal information removed. This can be done via sales@wijnhuisbollaert.be or by phone at 09 230 70 56.
Article 12. Defects and complaint handling
The customer undertakes to carefully inspect the products immediately upon receipt. The warranty of Wijnhuis Bollaert BV is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code. Wijnhuis Bollaert BV is only liable for damage resulting from intent or gross negligence. Wijnhuis Bollaert BV is not liable for general or special indirect damage of any kind suffered by the customer. Any problem or defect regarding the delivery of an item, damage or qualitative shortcoming must be reported in writing by email to sales@wijnhuisbollaert.be. Complaints must, in order to be admissible, reach Wijnhuis Bollaert BV: (a) in case of a complaint due to non-conforming delivery, 7 days after delivery and (b) in case of hidden defects, 7 days after discovery of the defect or the moment such discovery could reasonably have occurred. Wijnhuis Bollaert BV undertakes to respond to the complaint within a period of 14 calendar days after written receipt. If the delivery has to be returned to Wijnhuis Bollaert BV, this will be done in the manner mentioned under article 9. Wijnhuis Bollaert BV offers the guarantees provided for by law. Wijnhuis Bollaert BV is not liable for force majeure, accident, misuse or improper handling of an item by the customer. An item with an accepted defect will be replaced or repaired free of charge.
Article 13. Competence and applicable law
Belgian law exclusively applies to all offers and agreements. In the event of a dispute, only the courts and tribunals of the judicial district of Ghent are competent.
General Terms and Conditions
Article 1. General
These terms of sale apply to all current and future sales agreements of Wijnhuis Bollaert BV, with its registered office at 9820 Merelbeke, Hundelgemsesteenweg 286 and with company number 0435.685.002. The terms of sale also apply whenever an order is placed through the Wijnhuis Bollaert BV webshop via sales@wijnhuisbollaert.be. As soon as the customer enters into a sales agreement with Wijnhuis Bollaert BV, the customer accepts the general terms and conditions as described in this document, as well as all rights and obligations arising from the sales agreement, which may vary per offered product or service. The customer also acknowledges that only the general terms and conditions of Wijnhuis Bollaert BV apply to a sales agreement concluded with Wijnhuis Bollaert BV.
Article 2. Applicability
The general terms and conditions always and exclusively apply to all products and services offered by Wijnhuis Bollaert BV, except in the case of an express derogation, which is the result of mutual agreement and written recording. Express derogations are only valid to replace or supplement the clauses to which they relate. The other provisions of the terms of sale remain fully applicable. If a provision contained in these conditions conflicts with an international treaty, insofar as applicable, a law, regulation or other mandatory regulation, the relevant provision will not be applicable. The invalidity of a provision does not affect the validity of the other provisions of the general terms and conditions, which remain fully applicable. Wijnhuis Bollaert BV reserves the right to modify and/or supplement the general terms and conditions at any time for future provisions. A future amendment will not affect existing agreements.
Article 3. Content
'Content' means all products, texts, images, descriptions and other data mentioned in any communication from Wijnhuis Bollaert BV, including but not limited to emails, websites or catalogs. Wijnhuis Bollaert BV cannot guarantee that the content is free of errors, omissions or typographical errors, or that the information is always up-to-date. Wijnhuis Bollaert BV has the right to adjust, change or remove the content at any time without prior notice. The content of the various communication forms of Wijnhuis Bollaert BV is not binding and is solely intended for informational purposes. All images and photos of products are merely indicative. The settings of the screen on which the customer visits a website or opens emails can cause the colors of the displayed products to deviate. The print rendering of catalogs and related documents can also cause color deviations. The Wijnhuis Bollaert BV website is intended to provide general information to the customer about its products and activities. Wijnhuis Bollaert BV has only an obligation of means with regard to access, the ordering process, delivery or other services. Wijnhuis Bollaert BV cannot be held liable if the website is unavailable for a certain period of time for any reason and gives no guarantee that access to the website is uninterrupted, timely or error-free. Users may view and print the information on the website free of charge for personal use, but not use it for commercial purposes.
Article 4. Offer and order
Orders through the website are deemed to be placed by natural persons for non-professional private purposes. Wijnhuis Bollaert BV undertakes to process the orders placed as long as the stock lasts and within the limitations formulated in these terms and conditions. The order can only be processed if the customer has clearly identified himself/herself. Acceptance of these general terms and conditions is necessary to place an order. Whoever orders declares to know and accept the general terms and conditions of Wijnhuis Bollaert BV. What is not expressly stipulated in these terms of sale is governed by the provisions of Belgian law. Wijnhuis Bollaert BV reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of commercially unacceptable purposes for Wijnhuis Bollaert BV or in case of depletion of the stock of a certain article. Wijnhuis Bollaert BV and the customer expressly agree that electronic means of communication are means by which a valid sales agreement can be concluded. Placing the order implies a payment obligation. The general terms and conditions are always available and can be consulted on the website. The general terms and conditions in effect at the time of the order and/or on the invoice apply to each order. The language of the concluded agreements is Dutch. An order is only final after acceptance of these general terms of sale, the prices and the description of the offer. If anything in the offer or after ordering is unclear, the customer can always contact us by email at sales@wijnhuisbollaert.be or the customer service, which is only accessible by telephone on weekdays, Monday through Friday from 8 a.m. to 6 p.m. at 09 230 70 56.
Article 5. Signature and proof
The customer accepts electronic proof. The customer is solely responsible for the accuracy of all information provided. The final confirmation of the order by the customer is considered as acceptance of the order at the stated price. The customer's confirmation serves as a signature and express acceptance of all transactions via the website.
Article 6. Payment
All product prices are indicated in euros and include 6% or 21% VAT. Transport costs, taxes and other levies are not included, unless stated otherwise or explicitly agreed in writing. Shipping costs are added after placing an order and payment can be made using the options indicated during the ordering process. The applicable prices are the published prices at the time the customer places the order. The customer owes Wijnhuis Bollaert BV the price communicated in the confirmation. Obvious errors in the price quotation, such as evident inaccuracies, can also be corrected by Wijnhuis Bollaert BV after the agreement has been concluded. All offers from Wijnhuis Bollaert BV are free of obligation. Wijnhuis Bollaert BV can change prices at any time without prior notice. Wijnhuis Bollaert BV always retains ownership of all ordered products until full payment of all amounts due under this agreement, regardless of whether delivery has already taken place. Payment must precede delivery.
Article 7. Delivery
Products are only delivered to the countries for which Wijnhuis Bollaert BV accepts the order. The delivery of the ordered item takes place at the address provided by the customer. The chosen delivery option affects the delivery time. Incorrect delivery addresses provided are the responsibility of the customer and may result in additional costs. The stated delivery times are not binding, but are merely given as an indication. Wijnhuis Bollaert BV has the right to make partial deliveries. In case of non-delivery of the goods, any amounts paid by the customer will be refunded without interest or other compensation. The customer is responsible for all additional taxes and levies. Wijnhuis Bollaert BV cannot be held responsible for all fees levied by a third party. Transport and delivery take place at the customer's risk. Wijnhuis Bollaert BV assumes no responsibility for late deliveries due to unforeseen circumstances caused by third parties or for loss, theft or damage during shipment by third parties. No delay in delivery can lead to the termination of the purchase or the payment of damages in favor of the customer, except in case of intentional delay. Wijnhuis Bollaert BV undertakes to package the products to be delivered as carefully as possible to exclude the risk of damage during normal handling. If an order has not been delivered within the indicated time, an investigation is initiated with the shipping company, which may take several calendar days. During this period, no refund or other shipment can be made. To the extent permitted by law, Wijnhuis Bollaert BV is not liable for any losses, costs, liabilities, damages, fines or expenses arising from a delay or failure to deliver.
Article 8. Right of withdrawal for products
Each article ordered via the webshop can be returned or exchanged for another article in the Wijnhuis Bollaert BV store within 14 calendar days. The article must be returned to the store in its original packaging. The customer can also return the article free of charge by mail within fourteen calendar days. The customer must provide the following information: - mention of the date of ordering, date of receipt and date of use of the right of withdrawal - name and address of the customer, correct and complete - signature of the customer. A product must be returned together with a completed and signed return document. In case of return, the customer must contact Wijnhuis Bollaert BV to receive the return form by email. The article must then be packed in the original shipping box and sent together with the return form to the following return address: Hundelgemsesteenweg 286, 9820 Merelbeke. For this purpose, the return label must be affixed to the outside of the box, after which the box must be handed in at the post office. The costs and risk of the return are entirely at the expense of the customer, unless the product was not made or delivered in accordance with the sales agreement. In any case, a return is only accepted if the article is not contaminated and undamaged and is in its original packaging. Special offers are not processed for return. If all conditions have been met, Wijnhuis Bollaert BV will refund the due product amount within 30 calendar days after receipt of the return by bank transfer.
Article 9. Force majeure
Wijnhuis Bollaert BV is not liable for a delay in performance or for non-performance of its obligations due to events outside its normal control, including but not limited to natural disasters, actions by third parties (such as hackers, suppliers, governments, quasi-governmental, supranational or local authorities), riots, civil unrest, war, hostilities, calamities, terrorism, piracy, arrests, coercive measures by a competent authority, strikes and/or lockouts, epidemics, fire, explosion, storm, flood, drought, weather conditions, earthquakes, accidents, mechanical defects, third-party software, disruptions or problems with public utilities, production interruptions, difficulties in supply or shortages of raw materials, labor, energy or transport or delays in transport, work stoppages or other collective labor disputes, which affect either Wijnhuis Bollaert BV or its suppliers, disruptions in the internet, electricity network, e-mail or technology supplied by third parties, government measures and illness, and this even if these events are foreseeable.
Article 10. Intellectual Property Rights
All intellectual property rights and derivative rights remain vested in Wijnhuis Bollaert BV. These intellectual property rights include: copyrights, trademarks, drawings and design rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts. The customer is prohibited from using and/or making changes to the intellectual property rights as described in this article of the general terms and conditions of Wijnhuis Bollaert BV.
Article 11. Processing of customer data (privacy)
When purchasing products, the customer explicitly agrees that his/her personal data may be used for administrative purposes, such as the creation and maintenance of a customer database, the administration of orders, shipments and invoices, and the verification of solvency. The information provided by the customer is necessary for processing and completing orders and invoicing. If this information is missing, the order will inevitably be cancelled. Providing incorrect or false information is considered a violation of these general terms and conditions. By placing an order for a product, the customer data ends up in the customer database of Wijnhuis Bollaert BV. Wijnhuis Bollaert BV will never pass on this personal information to third parties, unless this is explicitly requested by judicial authorities or when it is legally required to do so. The customer also has the right to object free of charge to the processing of his/her personal data for direct marketing initiatives. Only customers who have explicitly given permission for this are included in the Wijnhuis Bollaert BV newsletter. Unsubscribing can be done at the simple request of the customer. The customer has the right to view, modify or have his or her personal information removed. This can be done via sales@wijnhuisbollaert.be or by phone at 09 230 70 56.
Article 12. Defects and complaint handling
The customer undertakes to carefully inspect the products immediately upon receipt. The warranty of Wijnhuis Bollaert BV is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code. Wijnhuis Bollaert BV is only liable for damage resulting from intent or gross negligence. Wijnhuis Bollaert BV is not liable for general or special indirect damage of any kind suffered by the customer. Any problem or defect regarding the delivery of an item, damage or qualitative shortcoming must be reported in writing by email to sales@wijnhuisbollaert.be. Complaints must, in order to be admissible, reach Wijnhuis Bollaert BV: (a) in case of a complaint due to non-conforming delivery, 7 days after delivery and (b) in case of hidden defects, 7 days after discovery of the defect or the moment such discovery could reasonably have occurred. Wijnhuis Bollaert BV undertakes to respond to the complaint within a period of 14 calendar days after written receipt. If the delivery has to be returned to Wijnhuis Bollaert BV, this will be done in the manner mentioned under article 9. Wijnhuis Bollaert BV offers the guarantees provided for by law. Wijnhuis Bollaert BV is not liable for force majeure, accident, misuse or improper handling of an item by the customer. An item with an accepted defect will be replaced or repaired free of charge.
Article 13. Competence and applicable law
Belgian law exclusively applies to all offers and agreements. In the event of a dispute, only the courts and tribunals of the judicial district of Ghent are competent.
Article 1. General
These terms of sale apply to all current and future sales agreements of Wijnhuis Bollaert BV, with its registered office at 9820 Merelbeke, Hundelgemsesteenweg 286 and with company number 0435.685.002. The terms of sale also apply whenever an order is placed through the Wijnhuis Bollaert BV webshop via sales@wijnhuisbollaert.be. As soon as the customer enters into a sales agreement with Wijnhuis Bollaert BV, the customer accepts the general terms and conditions as described in this document, as well as all rights and obligations arising from the sales agreement, which may vary per offered product or service. The customer also acknowledges that only the general terms and conditions of Wijnhuis Bollaert BV apply to a sales agreement concluded with Wijnhuis Bollaert BV.
Article 2. Applicability
The general terms and conditions always and exclusively apply to all products and services offered by Wijnhuis Bollaert BV, except in the case of an express derogation, which is the result of mutual agreement and written recording. Express derogations are only valid to replace or supplement the clauses to which they relate. The other provisions of the terms of sale remain fully applicable. If a provision contained in these conditions conflicts with an international treaty, insofar as applicable, a law, regulation or other mandatory regulation, the relevant provision will not be applicable. The invalidity of a provision does not affect the validity of the other provisions of the general terms and conditions, which remain fully applicable. Wijnhuis Bollaert BV reserves the right to modify and/or supplement the general terms and conditions at any time for future provisions. A future amendment will not affect existing agreements.
Article 3. Content
'Content' means all products, texts, images, descriptions and other data mentioned in any communication from Wijnhuis Bollaert BV, including but not limited to emails, websites or catalogs. Wijnhuis Bollaert BV cannot guarantee that the content is free of errors, omissions or typographical errors, or that the information is always up-to-date. Wijnhuis Bollaert BV has the right to adjust, change or remove the content at any time without prior notice. The content of the various communication forms of Wijnhuis Bollaert BV is not binding and is solely intended for informational purposes. All images and photos of products are merely indicative. The settings of the screen on which the customer visits a website or opens emails can cause the colors of the displayed products to deviate. The print rendering of catalogs and related documents can also cause color deviations. The Wijnhuis Bollaert BV website is intended to provide general information to the customer about its products and activities. Wijnhuis Bollaert BV has only an obligation of means with regard to access, the ordering process, delivery or other services. Wijnhuis Bollaert BV cannot be held liable if the website is unavailable for a certain period of time for any reason and gives no guarantee that access to the website is uninterrupted, timely or error-free. Users may view and print the information on the website free of charge for personal use, but not use it for commercial purposes.
Article 4. Offer and order
Orders through the website are deemed to be placed by natural persons for non-professional private purposes. Wijnhuis Bollaert BV undertakes to process the orders placed as long as the stock lasts and within the limitations formulated in these terms and conditions. The order can only be processed if the customer has clearly identified himself/herself. Acceptance of these general terms and conditions is necessary to place an order. Whoever orders declares to know and accept the general terms and conditions of Wijnhuis Bollaert BV. What is not expressly stipulated in these terms of sale is governed by the provisions of Belgian law. Wijnhuis Bollaert BV reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of commercially unacceptable purposes for Wijnhuis Bollaert BV or in case of depletion of the stock of a certain article. Wijnhuis Bollaert BV and the customer expressly agree that electronic means of communication are means by which a valid sales agreement can be concluded. Placing the order implies a payment obligation. The general terms and conditions are always available and can be consulted on the website. The general terms and conditions in effect at the time of the order and/or on the invoice apply to each order. The language of the concluded agreements is Dutch. An order is only final after acceptance of these general terms of sale, the prices and the description of the offer. If anything in the offer or after ordering is unclear, the customer can always contact us by email at sales@wijnhuisbollaert.be or the customer service, which is only accessible by telephone on weekdays, Monday through Friday from 8 a.m. to 6 p.m. at 09 230 70 56.
Article 5. Signature and proof
The customer accepts electronic proof. The customer is solely responsible for the accuracy of all information provided. The final confirmation of the order by the customer is considered as acceptance of the order at the stated price. The customer's confirmation serves as a signature and express acceptance of all transactions via the website.
Article 6. Payment
All product prices are indicated in euros and include 6% or 21% VAT. Transport costs, taxes and other levies are not included, unless stated otherwise or explicitly agreed in writing. Shipping costs are added after placing an order and payment can be made using the options indicated during the ordering process. The applicable prices are the published prices at the time the customer places the order. The customer owes Wijnhuis Bollaert BV the price communicated in the confirmation. Obvious errors in the price quotation, such as evident inaccuracies, can also be corrected by Wijnhuis Bollaert BV after the agreement has been concluded. All offers from Wijnhuis Bollaert BV are free of obligation. Wijnhuis Bollaert BV can change prices at any time without prior notice. Wijnhuis Bollaert BV always retains ownership of all ordered products until full payment of all amounts due under this agreement, regardless of whether delivery has already taken place. Payment must precede delivery.
Article 7. Delivery
Products are only delivered to the countries for which Wijnhuis Bollaert BV accepts the order. The delivery of the ordered item takes place at the address provided by the customer. The chosen delivery option affects the delivery time. Incorrect delivery addresses provided are the responsibility of the customer and may result in additional costs. The stated delivery times are not binding, but are merely given as an indication. Wijnhuis Bollaert BV has the right to make partial deliveries. In case of non-delivery of the goods, any amounts paid by the customer will be refunded without interest or other compensation. The customer is responsible for all additional taxes and levies. Wijnhuis Bollaert BV cannot be held responsible for all fees levied by a third party. Transport and delivery take place at the customer's risk. Wijnhuis Bollaert BV assumes no responsibility for late deliveries due to unforeseen circumstances caused by third parties or for loss, theft or damage during shipment by third parties. No delay in delivery can lead to the termination of the purchase or the payment of damages in favor of the customer, except in case of intentional delay. Wijnhuis Bollaert BV undertakes to package the products to be delivered as carefully as possible to exclude the risk of damage during normal handling. If an order has not been delivered within the indicated time, an investigation is initiated with the shipping company, which may take several calendar days. During this period, no refund or other shipment can be made. To the extent permitted by law, Wijnhuis Bollaert BV is not liable for any losses, costs, liabilities, damages, fines or expenses arising from a delay or failure to deliver.
Article 8. Right of withdrawal for products
Each article ordered via the webshop can be returned or exchanged for another article in the Wijnhuis Bollaert BV store within 14 calendar days. The article must be returned to the store in its original packaging. The customer can also return the article free of charge by mail within fourteen calendar days. The customer must provide the following information: - mention of the date of ordering, date of receipt and date of use of the right of withdrawal - name and address of the customer, correct and complete - signature of the customer. A product must be returned together with a completed and signed return document. In case of return, the customer must contact Wijnhuis Bollaert BV to receive the return form by email. The article must then be packed in the original shipping box and sent together with the return form to the following return address: Hundelgemsesteenweg 286, 9820 Merelbeke. For this purpose, the return label must be affixed to the outside of the box, after which the box must be handed in at the post office. The costs and risk of the return are entirely at the expense of the customer, unless the product was not made or delivered in accordance with the sales agreement. In any case, a return is only accepted if the article is not contaminated and undamaged and is in its original packaging. Special offers are not processed for return. If all conditions have been met, Wijnhuis Bollaert BV will refund the due product amount within 30 calendar days after receipt of the return by bank transfer.
Article 9. Force majeure
Wijnhuis Bollaert BV is not liable for a delay in performance or for non-performance of its obligations due to events outside its normal control, including but not limited to natural disasters, actions by third parties (such as hackers, suppliers, governments, quasi-governmental, supranational or local authorities), riots, civil unrest, war, hostilities, calamities, terrorism, piracy, arrests, coercive measures by a competent authority, strikes and/or lockouts, epidemics, fire, explosion, storm, flood, drought, weather conditions, earthquakes, accidents, mechanical defects, third-party software, disruptions or problems with public utilities, production interruptions, difficulties in supply or shortages of raw materials, labor, energy or transport or delays in transport, work stoppages or other collective labor disputes, which affect either Wijnhuis Bollaert BV or its suppliers, disruptions in the internet, electricity network, e-mail or technology supplied by third parties, government measures and illness, and this even if these events are foreseeable.
Article 10. Intellectual Property Rights
All intellectual property rights and derivative rights remain vested in Wijnhuis Bollaert BV. These intellectual property rights include: copyrights, trademarks, drawings and design rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts. The customer is prohibited from using and/or making changes to the intellectual property rights as described in this article of the general terms and conditions of Wijnhuis Bollaert BV.
Article 11. Processing of customer data (privacy)
When purchasing products, the customer explicitly agrees that his/her personal data may be used for administrative purposes, such as the creation and maintenance of a customer database, the administration of orders, shipments and invoices, and the verification of solvency. The information provided by the customer is necessary for processing and completing orders and invoicing. If this information is missing, the order will inevitably be cancelled. Providing incorrect or false information is considered a violation of these general terms and conditions. By placing an order for a product, the customer data ends up in the customer database of Wijnhuis Bollaert BV. Wijnhuis Bollaert BV will never pass on this personal information to third parties, unless this is explicitly requested by judicial authorities or when it is legally required to do so. The customer also has the right to object free of charge to the processing of his/her personal data for direct marketing initiatives. Only customers who have explicitly given permission for this are included in the Wijnhuis Bollaert BV newsletter. Unsubscribing can be done at the simple request of the customer. The customer has the right to view, modify or have his or her personal information removed. This can be done via sales@wijnhuisbollaert.be or by phone at 09 230 70 56.
Article 12. Defects and complaint handling
The customer undertakes to carefully inspect the products immediately upon receipt. The warranty of Wijnhuis Bollaert BV is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code. Wijnhuis Bollaert BV is only liable for damage resulting from intent or gross negligence. Wijnhuis Bollaert BV is not liable for general or special indirect damage of any kind suffered by the customer. Any problem or defect regarding the delivery of an item, damage or qualitative shortcoming must be reported in writing by email to sales@wijnhuisbollaert.be. Complaints must, in order to be admissible, reach Wijnhuis Bollaert BV: (a) in case of a complaint due to non-conforming delivery, 7 days after delivery and (b) in case of hidden defects, 7 days after discovery of the defect or the moment such discovery could reasonably have occurred. Wijnhuis Bollaert BV undertakes to respond to the complaint within a period of 14 calendar days after written receipt. If the delivery has to be returned to Wijnhuis Bollaert BV, this will be done in the manner mentioned under article 9. Wijnhuis Bollaert BV offers the guarantees provided for by law. Wijnhuis Bollaert BV is not liable for force majeure, accident, misuse or improper handling of an item by the customer. An item with an accepted defect will be replaced or repaired free of charge.
Article 13. Competence and applicable law
Belgian law exclusively applies to all offers and agreements. In the event of a dispute, only the courts and tribunals of the judicial district of Ghent are competent.